top of page

Frequently asked Question

Get all your questions answered! Check out our FAQ page for everything you need to know about our handmade polymer clay earrings at The Modest Moon.

IMG_5326.jpg

FAQ

Frequently asked Questions

ARE THE EARRINGS HEAVY?

No, not at all!  In fact, we often forget that we are wearing earrings when we have them in. All of our earrings at The Modest Moon are made out of high-quality polymer clay, resulting in an end product that is only fractions of an ounce! The largest pair of earrings that we make will not even show up on our very sensitive shipping scale that goes down to 1.0 ounces! Wave goodbye to droopy earlobes!

WHAT ARE YOUR EARRING POSTS MADE OUT OF?

All posts are made out of stainless steel/gold-plated stainless steel, ensuring they are safe for all ears!

HOW LONG WILL IT TAKE MY EARRING ORDER TO SHIP?

Due to the attention and detail that goes into making each piece as perfect as possible, we require a few days of processing time before shipping your order. Although we try to get your order out as soon as possible, we ask for 5-7 days for The Modest Moon to make, package, and ship your items since each piece is made individually with love.

**If you need an item by a certain date- please contact us before placing the order to ensure it is a feasible timeline. We will try our best to get you your items on time if it is within reason.

WHAT IS YOUR RETURN POLICY?

Because of sanitary reasons, we cannot accept returns or exchanges. However, if earrings arrive damaged or break due to a flaw in the design within 3 days we will replace them. (Based on inventory availability) Otherwise refund will be given. All damages will be reviewed case by case. Major damage or normal wear and tear caused beyond this timeframe are not elegible for refunds, returns, or exchanges. Customer is responsible for re-shipment fees.

Please keep in mind that all pieces are hand-crafted; as a result, they may have slight variations from the sample photo. There also may be slight imperfections. Although we try our absolute best to minimize these, it is impossible to make them blemish-free due to the nature in which they are created. Please know that we inspect each piece before shipping them out, and we will never send you a piece with any major imperfections. 

HOW DO I CLEAN/CARE FOR MY EARRINGS?

If your earrings are dirty, gently clean them with a damp clean cloth and wipe dry.

Avoid showering or sleeping in your earrings.

Although polymer clay tends to be fairly durable, please avoid bending your earrings- they can break if handled with force. Traveling with them in their shipping box is best to minimize the risk of breaking them.

CAN I CUSTOMIZE AN EARRING DESIGN?

Unfortunately, we are not accepting custom orders at the moment. We apologize for any inconvenience.

HOW CAN I CONTACT YOU IF I HAVE MORE QUESTIONS?

You can contact us through the contact form on The Modest Moon website or by emailing us directly at Info@salesthemodestmoon.com We are always happy to answer any questions you may have!

bottom of page